Xakia Technologies | Trust Center
Trust at Xakia
Xakia was built from the ground up to ensure your most sensitive data is secure
See our security certifications

Compliance

ISO 27001

SOC 2 Type 2

HIPAA

Monitoring

Continuously monitored by Secureframe

Subprocessors

Effective from: 1 April 2024

ChurnZero, Inc. (USA)

Xakia uses ChurnZero to monitor and communicate with customers and users about account activity.

Hubspot Australia Pty Ltd (USA)

Xakia uses Hubspot for marketing and sales communications.

Intercom, Inc. (USA)

Xakia uses Intercom to provide customers and users with support and in-app notifications and guidance.

Microsoft Corporation - Hosting and storage (Customer selected)

The Xakia platform is hosted on Microsoft Azure data centers. On account creation, Xakia customers can choose to have their data hosted and stored in: Australia, Canada, the Netherlands, the United Kingdom or the United States.

Microsoft Corporation - O365 (Australia)

Xakia uses Microsoft O365 for a range of business purposes, including to process, send and store emails and documents.

Stripe Payments Australia Pty Ltd (Australia)

Xakia uses Stripe the processing credit card payments. Stripe is PCI-DSS compliant.

Twilio, Inc. (formerly Sendgrid, Inc.) (USA)

Xakia uses Sendgrid to alert customers and users of in-app events and actions.

Xero Limited (USA)

Xakia uses Xero for customer invoicing.

Xakia Group Entities (Australia, UK, USA)

To provide customers and users with 24/7 support outside local business hours, support services may be provided by staff of Xakia group entities located in Australia, the UK or the USA.

View all

Resources

ISO 27001:2022

Penetrating Testing Attestation

Request SOC 2 Type 2 Report

Request DPA

Data Processing Agreement

Xakia has adopted the oneDPA standard as its Data Processing Agreement, rather than create its own. For more information on oneDPA, visit: onenda.org/onedpa. To request a DPA, please use the Request DPA link below.

Previous subprocessor list (1 Oct 2023 - 31 Mar 2024)

Previous subprocessor list (20 Nov 2020 to 30 Sept 2023)

FAQs

Monitoring

Change Management

Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems

Availability

Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.

Organizational Management

Performance Reviews
Internal personnel are evaluated via a formal performance review at least annually
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.

Confidentiality

Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.

Incident Response

Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Network Security

Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.

Access Security

Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.

Communications

Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.