Compliance
ISO 27001
SOC 2 Type 1
HIPAA
Monitoring
Subprocessors
Effective from: 1 April 2024
ChurnZero, Inc. (USA)
Xakia uses ChurnZero to monitor and communicate with customers and users about account activity.
Hubspot Australia Pty Ltd (USA)
Xakia uses Hubspot for marketing and sales communications.
Intercom, Inc. (USA)
Xakia uses Intercom to provide customers and users with support and in-app notifications and guidance.
Microsoft Corporation - Hosting and storage (Customer selected)
The Xakia platform is hosted on Microsoft Azure data centers. On account creation, Xakia customers can choose to have their data hosted and stored in: Australia, Canada, the Netherlands, the United Kingdom or the United States.
Microsoft Corporation - O365 (Australia)
Xakia uses Microsoft O365 for a range of business purposes, including to process, send and store emails and documents.
Stripe Payments Australia Pty Ltd (Australia)
Xakia uses Stripe the processing credit card payments. Stripe is PCI-DSS compliant.
Twilio, Inc. (formerly Sendgrid, Inc.) (USA)
Xakia uses Sendgrid to alert customers and users of in-app events and actions.
Xero Limited (USA)
Xakia uses Xero for customer invoicing.
Xakia Group Entities (Australia, UK, USA)
To provide customers and users with 24/7 support outside local business hours, support services may be provided by staff of Xakia group entities located in Australia, the UK or the USA.
Resources
Data Processing Agreement
Xakia has adopted the oneDPA standard as its Data Processing Agreement, rather than create its own. For more information on oneDPA, visit: onenda.org/onedpa. To request a DPA, please use the Request DPA link below.